Shopping & Payments 🛒💳
How do I use my discount code? 🤑
You can apply your discount code on the Checkout page.Just enter it in the field labeled “Gift card or discount code” and click Apply to make sure it’s used correctly. 😉. If you have any questions, don’t hesitate to reach out through our Contact For
Can I make changes to an order? ❌
Because our logistics service is outsourced and we handle a high volume of orders, we're unable to manually modify orders once they’ve entered processing. Thank you for your understanding. 🙏. That said, you can easily manage some things yourself wit
Is online payment secure? 🛒💳
Yes — your safety is our priority. At zapatoferoz.es, all payments are made through secure systems with end-to-end encrypted communication. 🔑. We use Shopify Payments, one of the most secure and trusted payment gateways in the world. It’s simple to
New PSD2 Online Payment Regulation 🛒💳
If you shop online regularly, you’ve probably heard of PSD2, the new European regulation for online payments in e-commerce. The goal of this directive is to make digital payments more secure and consistent across all EU countries, ensuring every cust
When will I receive my refund? 💰
Once we receive your return package, Zapato Feroz will check that the product is in perfect condition and that it meets all return requirements.This review and refund process usually takes 7 to 10 business days from the time the package is dropped of
Can I reserve a product? 🤔
Right now, we don’t have a reservation system in place.However, for most products you can click the “I wish I’d gotten it” button and leave your email — we’ll notify you as soon as that item is available again. 😉. We also recommend checking our seas
Are the prices on the website VAT included?
Yes — all prices on the Zapato Feroz online store include VAT. 😉. We like to keep things clear and simple from the start — no last-minute surprises here. ❤️