Shipping & Returns 📦🚚
I want to change my shipping address 📦🚚
No problem at all! 😉. You can update your shipping address within 30 minutes of placing your order. ⏱. There are two easy ways to do it:. From the order confirmation page, by clicking Edit shipping address. Or directly from the confirmation link, by
Where’s my order? 🤔📦
Once your order has been prepared and shipped 📦, you’ll receive an email from our logistics warehouse with a link to track its status. Your package should arrive within 2–3 business days from the date of purchase, although in some cases delivery may
Where can I receive my order? 🚚
You can have your order delivered to almost any address 📍.Just select the option “Ship to a different address” during checkout and fill in the delivery details. You can also choose the pickup point that’s most convenient for you — perfect if you won
Order status 📦
Here’s a quick guide to the different statuses you might see on our website, so you can easily check where your order is 📦.You can view this info anytime by going to 🔗 My Account → Orders. There are two types of status updates shown:. one related t
Can I cancel an order? ❌
Yes — you have 30 minutes after placing your order to review and make sure everything looks good (your Feroces, your info, your address...) 📋. Here’s how to cancel it:. Log in to your account using this link ▶️ My Account, or by clicking the “My Acc
Shipping costs 🚚
For orders within Spain, you can choose from the following shipping options:. Standard shipping (3–4 business days): €5 📅. Pick up at a Correos office: €5 📪. If your order is over €90, shipping is free within Spain. 😊. Unfortunately, we do not shi
When will my order arrive? 🚚⏱
For orders within Spain, the estimated delivery time is 3 to 4 business days from the moment we receive your order. 📅 If you place your order before 12:00 PM (Spain mainland time), that same day counts as the first business day.If it's placed later,
Where do we ship to? 🌍
✅ We currently ship throughout Spain, except to the Canary Islands, Ceuta, and Melilla. 🌍 And for all the amazing mums and dads living abroad — we’ve got you covered too!We ship to most European countries. Just enter a delivery address in any of the
Can I return a pack of socks? 🧦
Yes — you can return a pack of socks 🧦 as long as it's in the same condition as when you received it: sealed and held together by the original cardboard packaging. For health and hygiene reasons, we can’t accept returns if the packaging, wrapping, o
Can I return items from different orders together? 👟🧦
Absolutely! Not only is it more convenient for you, but it’s also more sustainable — fewer shipments and less packaging. 💪🏻You just need to request the returns through our Returns & Exchanges portal. Here’s what to keep in mind:. Please process the
How do I prepare my return? 📦
If you’re returning your order — whether partially or in full — we kindly ask that you treat the shoes with the same care and love we packed them with. 📦❤️. Please place the tissue paper back inside, position the shoes with the soles facing out, and
Return period 📅
You can request a full or partial return within 30 calendar days from the day you receive your order. 📅. When sending your Feroces back, we kindly ask you to prepare them with the same love and care we used to send them to you.Here’s a quick video t
Returns from outside Spain 🌍
You can return your order from outside Spain by following the same steps as domestic returns — as long as you're returning it from the same country where you originally received it. 🌍. Here’s how it works:. For every order, you’ll receive a tracking
I want to make an exchange 🔁
No problem! You can easily request online an exchange through our Returns & Exchanges portal. Whether you need a different size, color, or model — just follow the steps and we’ll guide you through the process. 😊. Remember, exchanges are subject to p